Manage Feature Requests on Slack

Managing feature requests effectively is crucial for aligning product development with customer needs. Alfred AI offers a seamless workflow that empowers product managers and customer-facing teams to collect, review, and act on feature requests while maintaining complete context and transparency.

Workflow Overview

Step 1: Centralize Requests in Slack

• Create a dedicated Slack channel for feature requests (eg. #product-feature-requests).
• Use a /alfred-ai feature-request slash command to open a submission form.

Step 2: Submit Requests with Full Context

• Form fields capture request details like:
  • Feature description.
  • Urgency level.
  • Source of the feedback (e.g., customer calls, emails).
  • Customer Name
  • Timeline commitments

Step 3: Automated Alerts for Product Managers

• Each form submission triggers an alert in Slack.
• The alert includes:
  • Request details.
  • Contextual links to original customer interactions.

Step 4: Product Manager Review

• Product managers accept or reject requests directly in Slack:
  • Accept: Links to project management tools (e.g., Jira, ClickUp) auto-create tasks with all the required details.
  • Reject: Sends feedback and reasons to the requester within the Slack thread.

Step 5: Context Linking for Accepted Requests

• Alfred AI automatically connects approved requests to the originating customer requests in emails, calls and messages.
• This ensures product managers have a full understanding of the customer's needs and expectations.

Step 6: Notify Stakeholders

• Updates are sent to relevant stakeholders:
  • Requesters are informed of the decision.
  • Sales or customer success teams are alerted when features tied to deals are prioritized.

Key Benefits

1. Effortless Capture: Simplifies the submission process via Slack and forms.
2. Complete Context: Links feature requests to original customer feedback.
3. Streamlined Decisions: Product managers manage approvals and tasks without switching tools.
4. Transparency: Keeps all stakeholders informed about decisions and progress.
5. Time Savings: Automates repetitive processes, enabling teams to focus on high-value tasks.

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With Alfred AI's configurable workflows, you can transform the way your team manages feature requests. From centralized capture to actionable insights, this solution ensures you prioritize customer needs effectively, fostering better alignment and innovation.